AI-enabled Person Expertise
New Virgin Pulse Person Expertise(UX) intelligently guides customers throughout the entire suite of wellbeing, social, well being and profit sources and built-in packages;¬ improves discoverability and navigation so members higher perceive the place to start out or what to do essentially the most related and significant choices once they want them most.
Apple Well being and Google Match Integrations
Dwell connections by means of Apple Well being and Google Match present a extra linked and seamless well being and wellbeing expertise and provides customers larger program, machine and rewards flexibility.
Homebase for Well being™
Homebase for Well being™ goals to drive person engagement with a aim of accelerating inhabitants well being outcomes by decreasing the friction and complexity inherent in at the moment’s fragmented advantages ecosystems.
VP Navigate
Built-in Advantages Navigation – leads with and places advantages on the coronary heart of the Virgin Pulse expertise with entry to Dwell Advantages Concierge and Program Analytics
Gaps in Care options: My Care Guidelines
Gaps in Care Options, My Care Guidelines and Claims Analytics and Insightsnow present employers and well being plans an built-in end-to-end resolution to shut care gaps.
Newest improvements combine human-centered design with AI and enterprise technique to ship well being and wellbeing options that meet customers the place they’re at the moment whereas producing actionable insights that drive sustainable well being outcomes
PROVIDENCE, R.I., Oct. 02, 2020 (GLOBE NEWSWIRE) — Virgin Pulse, the main international supplier of company well being and wellbeing options, at the moment delivered its extremely anticipated Winter ’20 launch, the most recent and most vital innovation growth within the firm’s historical past. Out there instantly, Winter ’20 is targeted on unifying and simplifying a person’s well being journey by integrating well being, wellbeing, security, advantages navigation and care steering right into a seamless, intelligently orchestrated person expertise. Increasing the corporate’s Homebase for Health™ imaginative and prescient, Winter ’20 empowers organizations and well being plans to cut back healthcare prices and advantages confusion by directing customers to the care they want, once they want it.
Unveiled 18 months in the past as the corporate’s long-term imaginative and prescient, Homebase for Well being™ goals to drive person engagement with a aim of accelerating inhabitants well being outcomes by decreasing the friction and complexity inherent in at the moment’s fragmented advantages ecosystems. This complexity is stopping staff, employers, well being plans and members from understanding, using and maximizing their well being and wellbeing advantages – and costing organizations billions of {dollars} every year in medical prices, misplaced productiveness and elevated turnover.
Whereas well being plans and employers are frequently working to optimize their advantages packages and ship personalised well being and wellbeing, people are challenged to remain apprised of the advantages and wellness choices obtainable to them. Many lack data and steering on use them. Proactively directing them to high-value advantages – particularly these targeted on offering bodily, psychological and emotional assist – has grow to be a high precedence for organizations and well being plans throughout the pandemic. And, as COVID-19 continues, organizations want to lengthen their wellbeing packages and initiatives to handle extra pressing well being points, particularly power illness situations.
“Empowering well being plans and employers to care for their members and staff, respectively, particularly now, is our high precedence. Previous to COVID, greater than 60% of Individuals had at the least one power situation. That quantity has elevated considerably prior to now a number of months and we’re seeing firsthand COVID’s devastating affect on these with power situations like diabetes,” mentioned Dave Osborne, CEO of Virgin Pulse. “At-risk populations want entry to sources and advantages to assist them mitigate and reverse power situations, however these advantages shortly grow to be costly shelf-ware and their potential for driving optimistic outcomes goes unrealized in the event that they aren’t delivered in a personalised, well-orchestrated and simply consumable means. A Homebase for Well beingTM method permits organizations to reap the advantages of more healthy, happier staff and members, elevated productiveness and prospects of bending the long-term healthcare value curve.”
Person Expertise Key to Engagement and Outcomes
Well being plan members and staff at the moment anticipate their well being and wellbeing apps to mirror the identical seamless, personalised experiences in style client know-how manufacturers like Apple, Amazon, Uber and Peloton. Like these and plenty of different client app experiences, Winter ‘20 and Homebase for Health™ are closely rooted in the idea of “design-thinking,” a human-centered, iterative course of that focuses on empathy, engagement and motivation.
“Fixing the complicated well being and wellbeing challenges organizations and customers are dealing with at the moment requires a deep understanding of the issues and realities of the folks for whom we’re designing options,” mentioned Ron Hildebrandt, Virgin Pulse’s Chief Product Officer. “Delivering a personalised expertise targeted on serving to customers obtain particular well being outcomes requires clever and steady orchestration of information, together with from third-party and associate packages, at each touchpoint of the person journey. Homebase for Well beingTM facilitates this by merging the very best client expertise with longitudinal well being and wellbeing knowledge, AI-powered suggestions and conduct change experience. The extra customers interact, the extra private their expertise turns into, and that’s the key to holding them linked with care and wellbeing options all through their well being journey.”
Winter ’20 Highlights:
Virgin Pulse’s newest improvements mirror a member-centric method, the place each facet of a member’s expertise is targeted on their particular circumstances – their challenges, sources, pursuits, patterns, private targets and future wants. That data is additional infused with AI, knowledge and healthcare innovation to orchestrate hyper-personalized member experiences and interventions that ship sustainable well being outcomes, together with power situation reversal.
In accordance with Hildebrandt, “Each day engagement is on the core of every part we construct. We all know that offering the very best person expertise from the primary touchpoint propels the engagement flywheel. That preliminary engagement is crucial for driving well being outcomes for members and monetary outcomes for shoppers.”
Person Expertise and Innovation
Designed to streamline and simplify the well being journey, the new Homebase for Well being™ Person Expertise (UX) intelligently guides customers throughout the entire suite of wellbeing, social, well being and profit sources and built-in packages; improves discoverability and navigation so members higher perceive the place to begin or what to do essentially the most related and significant choices once they want them most.
- Dwell connections by means of Apple Well being and Google Match increase Virgin Pulse’s app and machine footprint, connectivity and knowledge personalization; with a rising variety of well being and health purposes within the market at the moment, Apple Well being and Google Match integrations increase the ecosystem with greater than 150+ new units and apps and develop Virgin Pulse’s library of performance-related knowledge and statistics together with sleep, diet, aware minutes and key biometrics like blood strain, BMI, glucose and extra.
- Growth of our Rewards and Recognition capabilities embrace a brand new built-in recognition resolution, Shoutouts, and larger flexibility in incentive design. Shoutouts assist engaged and thriving office cultures and supply a crucial instrument for social connection in a time of distancing and isolation.
- Expanded funding in Synthetic Intelligence (AI) and Machine Studying (ML)-enabled member interactions facilitate hyper–personalised well being and wellbeing person experiences, together with wholesome nudges, proactive suggestions and predictive navigation.
- Using an embedded AI-enabled advice engine that analyzes and correlates 12 billion knowledge factors every month, the Virgin Pulse platform proactively recommends next-best-actions for enhancing wellbeing and accelerating well being outcomes for customers and cost-savings for organizations.
The brand new person expertise additionally contains an built-in Advantages-First Navigation Expertise that includes:
- VP Navigate, launched earlier this 12 months, simplifies advantages entry and assist inside a trusted and personalised Homebase for Well beingTM by addressing worker confusion, misused care and pointless prices ensuing from fragmented and impersonal advantages ecosystems. Along with an built-in and seamless expertise, VP Navigate simplifies advantages engagement, delivering one linked and rewardable expertise throughout a company’s total advantages ecosystem.
- Dwell Advantages Concierge Assist, a devoted crew of specialists to help staff to find the advantages data they want through real-time chat assist.
- Program analytics, a personalized efficiency dashboard summarizes profit program utilization and trending historical past and optimizes worth delivered to members.
Well being Innovation: Addressing Pressing and Rising Wants
Members can now entry multi-modal situation administration experiences past the doctor’s workplace.
- Gaps in Care Answers, Care Guidelines and Claims Analytics and Insights now present employers and well being plans an built-in end-to-end resolution to shut care gaps. Workers don’t at all times know the place care gaps exist, but preventative well being and managing healthcare prices rely upon closing them. Motion-oriented preventive and conditions-based screenings, exams and testing checklists ship particular person care steering as part of a complete, whole-person method to way of life and well being. My Care Guidelines, makes use of evidence-based pointers and aggregates self-reported and claims knowledge to supply organizations with actionable insights. They’ll use this knowledge to focus on prevalent or rising situations the place care gaps exist and deploy plan designs to affect key value drivers.
- New Digital Therapeutics provide members the very best of good know-how, client pleasant instruments and a specialised teaching crew. Winter ’20 Launch expands VP Transform, launched earlier this 12 months, with extra evidence-based interventions together with VP Remodel for Weight Administration and partner-provided options, serving to customers stop, handle, deal with and reverse diabetes, chubby, weight problems, hypertension and musculoskeletal problems – all of that are main danger elements for COVID-19 issues, hospitalizations and mortality. VP Remodel for Prediabetes, acknowledged by the CDC for high engagement and best-in-class weight reduction outcomes, achieved business main 16-week and 12-month weight reduction, bodily exercise and absenteeism discount. Full outcomes to be printed later this 12 months within the Journal of Medical Web Analysis.
- Deeper Clinically Backed Situation Administration and Well being–Particular Content material options greater than 30 new property obtainable in 20 languages, to empower members throughout the globe to construct and preserve wholesome every day routines. At-risk members, specifically, no matter their distinctive social determinants of well being, have entry to easy and actionable situation administration sources. New every day wholesome habits, digital teaching journeys and digital and reside teaching content material served up by means of the member’s Homebase for Well beingTM handle condition-specific bodily, psychological and monetary challenges, lots of that are exacerbated by COVID-19.
Constructing Well being Fairness for a Various and Inclusive Tradition
Whereas the affect of social determinants on well being has been extensively acknowledged, COVID-19 has uncovered widespread racial disparities, particularly in healthcare. Resulting from systemic discrimination and long-standing institutional insurance policies, a bigger proportion of Black, Indigenous and Latinx communities have been disproportionately harmed by the virus. Organizations are more and more recognizing that well being and wellbeing are about extra than simply bodily well being and that variety, fairness and inclusion should be foundational to any well being and any wellbeing program or initiative:
- As a part of Winter ‘20 launch, refreshed and newly developed Range, Fairness & Inclusion (DE&I) content material is on the market to assist shoppers facilitate optimistic interactions in healthcare, the office and different settings throughout variations. This content material is globally applicable and regionally related for shoppers, staff and members world wide.
- Along with increasing DE&I product and content material capabilities, Dr. Jessica Isom, a training doctor with in depth expertise in racial well being disparities and ethnic psychological well being points, has not too long ago joined the Virgin Pulse Science Advisory Board. As a strategic advisor, she’s going to work with Virgin Pulse’s product crew to raise and increase the corporate’s variety, fairness, inclusion and psychological well being choices and content material library.
COVID-19 Innovation Updates
- Since June 2020, Virgin Pulse’s award-winning VP Passport resolution has helped tens of hundreds of members return safely to the office with confidence and much more getting ready to return early subsequent 12 months leveraging Virgin Pulse know-how.
- VP+ makes it simple – and quick – for shoppers to deploy wanted wellbeing packages from seven built-in companions to affect key value drivers, enhance member resiliency and assist rising wants.
- VP GO, a brand new turnkey resolution purpose-built to advance worker well being, security, exercise and engagement has taken hundreds of members on life altering journeys. Harnessing the ability of social networks and pleasant, team-based competitors, VP GO options in-app instruments and sources particularly targeted on serving to members to remain energetic and engaged and construct wholesome habits as they navigate COVID-19 – whether or not they’re on the frontlines or distant and dispersed proper now.
Extra Information:
- Dwell Webinar: Winter ’20 and Homebase for Well beingTM
Be part of us on October 21, 2020 at 2pm ET for an thrilling and informative webinar to be taught extra about Virgin Pulse’s newest Winter ’20 Launch and construct Your Homebase for Well beingTM, co- introduced by Michael Melchior, Vice President of Product Technique, and Paul Chae, Vice President of Product Advertising and marketing from Virgin Pulse. Save your spot today! - Product Launch Website: Present Virgin Pulse shoppers can entry further Winter ’20 data, together with demo and explainer movies, screenshots and product data at Virgin Pulse Launch site
About Virgin Pulse
Virgin Pulse is the world’s largest, most complete digital well being, wellbeing and engagement firm. Based as a part of Sir Richard Branson’s Virgin Group, the corporate is targeted on motivating customers to realize higher well being outcomes. Fusing high-tech, high-touch, AI and knowledge, Virgin Pulse delivers the business’s solely true Homebase for Well beingTM that helps shoppers and members throughout all the well being, wellbeing and advantages lifecycle—from screening and evaluation to activation, conduct change and the adoption of sustainable, wholesome habits to advantages navigation, situation administration, gaps in care closure and digital therapeutics. At this time, 12 million+ customers in additional than 190 nations, spanning over 3,300 organizations depend on Virgin Pulse’s digital and reside options to alter their lives—and companies—for good. To be taught extra, go to VirginPulse.com and observe us on Twitter or LinkedIn.
Media Contact
Virgin Pulse
703-622-3605
press@virginpulse.com
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